FYI - Log-in issues resolved!

Tom Drinane
IS Manager
Office of Sponsored Projects
Dartmouth College
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From: eSubmission system-to-system info sharing [mailto:[log in to unmask]] On Behalf Of eRA Communications Office
Sent: Tuesday, November 26, 2013 1:15 PM
To: [log in to unmask]
Subject: eRA Update: Intermittent Log-in Issues Affecting eRA Commons, ASSIST, and IAR

eRA Update: Intermittent Log-in Issues Have Been Resolved
Tuesday, November 26, 2013

The technical problems that created intermittent log-in issues with eRA Commons, ASSIST, and IAR have been resolved. eRA Commons, ASSIST, and IAR are available again.

We appreciate your patience

(Original message below sent Tuesday, November 26, 2013 at 11:45 AM ET.)
________________________________
eRA Information: Intermittent Log-in Issues Affecting eRA Commons, ASSIST, and IAR
Tuesday, November 26, 2013

Due to an ongoing technical problem, users may be experiencing intermittent log-in issues with eRA Commons, ASSIST, and IAR. Once logged in, if a user clicks on a link or tab, he or she may be returned to the main log-in screen again.

NIH is working to diagnose the problem and will provide updated information as soon as possible.

We are sorry for this inconvenience.


eRA Communications
Division of Communications and Outreach
NIH Office of Extramural Research
New eRA Commons Online Help System<http://era.nih.gov/erahelp/commons/> is now available, accessible from any [Question mark Icon.]  within Commons.

Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page<http://era.nih.gov/help/> before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469, TTY: 301-451-5939; or email [log in to unmask]<file:///\\odapps4\era\ORIS_Communications\eRA%20Communications\Deployment%20Communications\July%202011\[log in to unmask]>. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET

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