FYI – Log-in issues resolved!

 

 

 

eRA Update: Intermittent Log-in Issues Have Been Resolved

Tuesday, November 26, 2013

 

The technical problems that created intermittent log-in issues with eRA Commons, ASSIST, and IAR have been resolved. eRA Commons, ASSIST, and IAR are available again.

 

We appreciate your patience

 

(Original message below sent Tuesday, November 26, 2013 at 11:45 AM ET.)

eRA Information: Intermittent Log-in Issues Affecting eRA Commons, ASSIST, and IAR

Tuesday, November 26, 2013

 

Due to an ongoing technical problem, users may be experiencing intermittent log-in issues with eRA Commons, ASSIST, and IAR. Once logged in, if a user clicks on a link or tab, he or she may be returned to the main log-in screen again.

 

NIH is working to diagnose the problem and will provide updated information as soon as possible.

 

We are sorry for this inconvenience. 

 

 

eRA Communications

Division of Communications and Outreach

NIH Office of Extramural Research

New eRA Commons Online Help System is now available, accessible from any  within Commons.

 

Questions? Please contact the eRA Help Desk. Check out self-help resources on the Help page before submitting an online ticket; or call Toll-free: 1-866-504-9552, Phone: 301-402-7469, TTY: 301-451-5939; or email [log in to unmask]" title="[log in to unmask]:[log in to unmask]">[log in to unmask]. The Help Desk hours are Mon-Fri, 7 a.m. to 8 p.m. ET

 

Help us improve our communications; send your suggestions and feedback to [log in to unmask] or call 301-435-8185.

 

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