--- Forwarded Message from "Busby, Lillie Rose" <[log in to unmask]> ---
>Subject: RE: #8157.1 Lab Systems
>Date: Wed, 22 Mar 2006 11:04:40 -0600
>Thread-Topic: #8157.1 Lab Systems
>Thread-Index: AcYw5Gl6sltqhmNHRSmLxkGbMEjEdAc7ajKg
>From: "Busby, Lillie Rose" <[log in to unmask]>
>To: "Language Learning and Technology International Information Forum"
<[log in to unmask]>
Hello,
According to the following LLTI "ListServ" email , nhmccd is apparently
getting much better service from TSI than that afforded SHSU.
SHSU has yet to receive an update on the software. We are still using
the SC2000LL with no updates in hardware or software. Periodically, I
have contacted TSI about updates. Updates were promised, but to my
knowledge none have ever been installed. Also, as early as Wed
01/20/2004, I began calling TSI asking for information on the lab
warranty. I still have not received any warranty information as of this
date, but I have gotten several promises that the information will be
sent immediately. Without the warranty information from TSI, it is
impossible to purchase an extended warranty. Basically, this leaves
SHSU without support for the lab's software and much of its hardware.
We have received no "easy to use printed and digital training materials
and manuals" other than those that came with the install. The last time
I even heard from TSI was in November 2004, when Owen Savage stopped by
my office to pick up the nonfunctioning Robotel headsets. When I did
ask about continuing in-service, the following is the reply I received
from TSI:
Message form TSI follows:
From: Eric Schwartz [mailto:[log in to unmask]]
Sent: Thursday, August 05, 2004 10:32 AM
To: [log in to unmask]; [log in to unmask];
[log in to unmask]
Subject: RE: Training
Lilly,
I have been working with Sean on the training issue. Just to clarify,
there have been two training sessions done by a factory person, Jerry
Sullivan; since the system was put in. He was flown in twice from
Montreal Canada to do the training. We have provided additional
training on individual basis to instructors. We have attempted to do
training on other occasions and as you said they were not able to
complete the training and if memory serves me right one was because they
could not get the software to work on the system and one was a headset
issues. Please correct me if I am wrong.
As of this date TSI has provided all support services at no charge to
the University, we have worked with the network personnel in order to
make the software work on a tighter security system than the software
was designed to work on. We have replaced cables, headsets, interfaces,
and reconfigured the system and have made every attempt to make sure the
system was up and working.
The cost of the training is for the trainer, who again is from Robotel,
to come in and do training, the normal cost for factory training is
1200.00 for a 1 day training. We have asked for an received a discount
for this training for the University. He is going to be in the area
that week and will be able to do training on the 12th of August.
We can again try to schedule the training when he is in the area if that
would be more convenient for you. I will ask about doing some sort of
internet training also that might be of assistance. Thank you for your
patients and I apologize for any inconvenience.
Eric Schwartz
Teaching Systems Inc.
Account Manager
800-762-4133 Toll Free
817-417-7775 phone
817-465-8184 fax
817-975-4170 cell
==========end of message from TSI.
I would like to point out that nhmcc is just a few miles south of SHSU.
Both are off the same interstate highway. The email from the LLTI
ListServ email follows my signature line.
Sincerely,
Lillie Busby, Technology Supervisor
Office: Evans 111
936-294-3590
Sam Houston State University
Department of English and Foreign Languages
=======================================================================
====
-----Original Message-----
From: Language Learning and Technology International Information Forum
[mailto:[log in to unmask]] On Behalf Of LLTI-Editor
Sent: Monday, February 13, 2006 3:28 PM
To: [log in to unmask]
Subject: Re: #8157.1 Lab Systems
--- You wrote:
Hi there, Colleen.
We use a Sony / SANS system, and we've found that it's rather easy to
use, and, perhaps most importantly, the sales and service staff at
Teaching Systems in Arlington, TX have been very helpful and visible
throughout the three years the lab has been in existence. They have been
particularly helpful by providing excellent training now and again to
our language faculty (both in person and with excellent, detailed, &
easy to use printed and digital training materials and manuals), keeping
us up to date in terms of software upgrades, and, as most recently
demonstrated just last week, if necessary, coming out to our location
when a problem, however rare, arises. If you have any specific
questions, I'd be more than happy to answer them either in this forum or
offlist.
Best to you,
Georges Detiveaux
Language Lab Coordinator / Instructor of French & ESL
[log in to unmask]
-----Original Message-----
From: Language Learning and Technology International Information Forum
[mailto:[log in to unmask]] On Behalf Of LLTI-Editor
Sent: Monday, February 13, 2006 3:28 PM
To: [log in to unmask]
Subject: Re: #8157.1 Lab Systems
--- You wrote:
Hi there, Colleen.
We use a Sony / SANS system, and we've found that it's rather easy to
use, and, perhaps most importantly, the sales and service staff at
Teaching Systems in Arlington, TX have been very helpful and visible
throughout the three years the lab has been in existence. They have been
particularly helpful by providing excellent training now and again to
our language faculty (both in person and with excellent, detailed, &
easy to use printed and digital training materials and manuals), keeping
us up to date in terms of software upgrades, and, as most recently
demonstrated just last week, if necessary, coming out to our location
when a problem, however rare, arises. If you have any specific
questions, I'd be more than happy to answer them either in this forum or
offlist.
Best to you,
Georges Detiveaux
Language Lab Coordinator / Instructor of French & ESL
[log in to unmask] Cy-Fair College, LRNC-203
9191 Barker Cypress Road
Cypress, TX 77433
http://faculty.nhmccd.edu/gdetiveaux
phone 281.290.5975
fax 281.290.5283
Le langage est une peau : je frotte mon langage contre l'autre. C'est
comme si j'avais des mots en guise de doigts, ou des doigts au bout de
mes mots. (Roland Barthes, Fragments d'un discours amoureux)
-----Original Message-----
From: Language Learning and Technology International Information Forum
[mailto:[log in to unmask]] On Behalf Of LLTI-Editor
Sent: Wednesday, February 08, 2006 12:11 PM
To: [log in to unmask]
Subject: #8157 Lab Systems
from [log in to unmask]
Hello all-
I am with Naperville CUSD 203 in Naperville, IL. We are looking to
replace our hardware-based Esprit Language Lab this coming school year
when we upgrade the computers in that lab. We are hoping to use a
software language lab in place of our existing system. So far we've
researched both the Genesis and ReLanPro systems. I did some research
in the Archives and learned about the SANAKO Lab 300 and SANS
Virtuoso/Soloist systems; I've already ordered the Digital Language Lab
Solutions publication offered by IALLT. If anyone out there using any
of these systems would like to share their experiences with me, either
on the list or offlist, I would appreciate any insight you might have to
offer. I'm a little concerned that one of the systems we are seriously
considering, the ReLANPro by ASC, isn't even mentioned in the IALLT
publication. I'm assuming that means it's too new to have made it
through the evaluation process to get into the manual.
Colleen
Colleen Cannon-Ruffo
TIS: Technology Integration Specialist
Kingsley, River Woods and Scott / Foreign Language
Naperville CUSD203
Naperville, IL
--- end of quote ---
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