Hi Leslie Ours was done for free. Call the commercial services people at Dish Network and tell them about the problem. They contacted the commercial installer for us and they arranged for the actual installation by a third party. Dish Network picked-up the tab. The dish, mount and LNBF were sent here and the installers came one morning. Dish Network is switching things around so much and consolidating their services on satellites, and discontinuing others, it really is their responsibility to keep customers happy and they make their money through programming charges. Dish Network: 1-800-454-0843 Good luck, Jim James Hogg Manager Language Center 316 Gannett Center Ithaca College 953 Danby Road [log in to unmask] 607-274-7093 *********************************************** LLTI is a service of IALLT, the International Association for Language Learning (http://iallt.org/), and The Consortium for Language Teaching and Learning (http://www.languageconsortium.org/). Join IALLT at http://iallt.org. Otmar Foelsche, LLTI-Editor ([log in to unmask]) ***********************************************