At 11:38 am -0700 24/5/03, Todd Ruston wrote:
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>By the way, Microsoft charges $245 per incident.
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>Apologies to the list for continuing the off-topic thread.
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And in a personal experience of asking Apple for help (Apple/Windows network problem) Apple said it would charge only if it solved the problem. Microsoft said it would charge, irrespective whether it solved the problem or not.
Kind regards
Oz