--- Forwarded Message from [log in to unmask] --- >From: [log in to unmask] >To: [log in to unmask] >Subject: RE: LLTI Digest - 17 Dec 2004 to 21 Dec 2004 (#2004-139) >Date: Wed, 22 Dec 2004 09:36:53 -0500 We have just begun to use wireless computers in some of our classrooms, and are trying to figure out the "best practices" for maintenance and troubleshooting. The computers are kept in a locked room, in a wireless cart, and can be reserved by faculty for specific times and rooms. We deliver the cart to the requested room and leave it there, then pick it up after the class is over. One of the big challenges we've discovered during the course of our pilot program is that of troubleshooting the computers when they're in the classroom. As some of you probably know from your own experience, there's a fairly wide divide between Instructional Technology and User Services (the Helpdesk). While neither group has any particular expertise with wireless--we're all learning as we go--Instructional Technology folks tend to concentrate on the pedagogy of using the equipment, where User Services concentrates on the hardware. What do other schools do? Who's on the "front line" when it comes to classroom calls for wireless problems? Thanks. And have a great holiday season! Cheers, Sue Susan Breeyear Assistant Director, IT Instructional Technology Center St. Michael's College Box C, One Winooski Park Colchester, VT 05439 802 654-2821 *********************************************** LLTI is a service of IALLT, the International Association for Language Learning, and The Consortium for Language Teaching and Learning (http://consortium.dartmouth.edu). Join IALLT at http://iallt.org. Otmar Foelsche, LLTI-Editor ([log in to unmask]) ***********************************************