--- Forwarded Message from Samantha Earp <[log in to unmask]> --- >Date: Mon, 08 Oct 2001 08:56:56 -0400 >From: Samantha Earp <[log in to unmask]> >Reply-To: [log in to unmask] >Organization: Duke University >To: [log in to unmask], [log in to unmask] >Subject: New position: Technical Coordinator for Foreign Language Computing ------------------ Dear colleagues: Attached is the description for a new position opening in Foreign Language Technology Services & Arts & Sciences Computing at Duke University. Interested parties are requested to send a cover letter that addresses the specific duties of the position, a detailed resume, and the names, mailing and e-mail addresses, and telephone numbers of three references to me at the following address: Samantha Earp, Director Foreign Language Technology Services Box 90198 - 223A Perkins Library Duke University Durham, NC 27708 Application materials in Microsoft Word or PDF format may also be sent via e-mail to [log in to unmask] Review of applications will begin immediately and continue until the position is filled. -------------------------------------------------------------- Technical Coordinator for Foreign Language Computing The Technical Coordinator is responsible for the computing environment in the Department of Asian & African Languages and Literature (AALL) and the Language Laboratories. Responsibilities include oversight of current computer usage, advising on potential uses and functionalities, research and planning to meet projected technical infrastructure needs, as well as overall responsibility for the functionality of network configurations, security, printing, hardware and software, including specialized language computing applications and features. The Technical Coordinator works with the individuals in AALL to provide the infrastructure, the technical support and the advice to enable them to take advantage of computers in their teaching, administrative and research activities. The Technical Coordinator reports to the Director of Foreign Language Technology Services on priority and planning issues and to the Manager of Operations, A&S Computing on technical issues. Specific responsibilities include: - Mac & PC installation, configuration and troubleshooting - Support of multi-lingual and multi-media configurations - NIC installation, configuration and troubleshooting - Application installation and configuration - Printer installation and maintenance - Advice on current and future computer uses - Research on hardware and software - Recommendations on hardware and software - Budget and long range planning and advice - User education - Printed and on-line documentation - Liaison to colleagues in Arts and Sciences and the University for other IT services Education: B.A. or B.S. Minimum Experience: One year's experience working in an IT support environment Special Requirements: Strong customer service, communications and organizational skills. Ability to work both independently and as part of a team, with attention to detail and deadlines. Ability to work closely and effectively with a diverse clientele that has varying levels of technical proficiency. Prior support experience in a multilingual computing environment and prior experience in an instructional computing lab preferred.