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--- Forwarded Message from [log in to unmask] (Gordon Hartig) --- >Date: Fri, 28 Jan 2000 10:24:12 -0500 >Subject: Tandberg >To: [log in to unmask] >From: [log in to unmask] (Gordon Hartig) I agree with the earlier comment that Tandberg's manuals leave a lot to be desired, but I do think the IS10 is easy to use. I have written out my own instruction sheets for various features, and my student employees have learned how to use the console quite quickly. Replacement equipment is quite expensive, but the equipment is durable. We haven't had Tandberg in for 8 years because site visits are expensive and money is not plentiful here. Three out of the 30 student tape decks do not record properly, but otherwise the problems we have are minor. I have been trying for 3 years to get a service contract that would include annual visits for routine maintenance, but at this point Tandberg says they would need to come here first to assess the status of the lab and bring it up to a condition where they could cover it in a maintenance contract. (This seems reasonable to me.) If the extended warranty includes maintenance visits, I would be tempted to go for it. The student tape decks do not like TDK CD Power casette tapes. When students use this type of tape, we get a double recording -- not really an echo because both times the volume is approximately the same. Perhaps the biggest drawback to Tandberg is that our in-house technicalpeople typically do not want to even look at the equipment because they are not familiar with it. >I would like any information about experience dealing with Tandberg and >the >quality of their customer service. We are a private high school, but I >would love to hear from everyone who has a Tandberg setup (especially a >Prisma system like ours). Also, if anyone has an opinion on their >extended >warranty program, that would be useful as well. Gordon Hartig Language Lab Coordinator Middlesex Community College 33 Kearney Square Lowell MA 01852 (978) 656-3358