--- Forwarded Message from Roberto Perez <[log in to unmask]> ---
>Date: Fri, 19 Feb 2010 08:04:32 -0500
>To: <[log in to unmask]>
>From: Roberto Perez <[log in to unmask]>
>Subject: Re: #9348 Dish Network issues
>In-Reply-To: <[log in to unmask]>
>References: <[log in to unmask]>
Hi all,
We got different Dish Network packages (Latino, German) and different
individual channels (RAI, GLOBO, TVJapan, TV5) that were added over a
couple of years, so all services had different renewal dates,
different billing cycles (e.g., monthly vs. annual), and different
account numbers. After a year of trying, a couple of months ago I
finally got their customer service to close all accounts except one,
and to move all the services from the closed accounts to the one
remaining account. They would also change all subscriptions to annual
(except German, which they said could only be monthly).
That would give us one account number, one annual renewal date, which
was perfect. The downside was that, for each additional receiver on
that account, we had to pay an extra $5, but for the purposes of
organizing our finances, it was well worth it. After all was
finalized, they found a credit of around $500 that we had somehow
overpaid for some of the services.
Only two months later, we received the same letter everyone else
received, saying they were switching back to monthly. Oh, well, I'm
leaving my position anyway at the end of this academic year, so I
cannot spend any more time dealing with them (there are many other
areas I want to improve so that I leave a well organized center to
the next director). But at least I tried, so that we would get a
simple, easy-to-deal-with billing system.
Regards,
Roberto Perez Galluccio, PhD
Director,
Foreign Language Technology Center
Rochester Institute of Technology
Rochester, NY
[log in to unmask]
At 10:15 AM 2/15/2010, you wrote:
>--- Forwarded Message from "Graul, Leslie B." <[log in to unmask]> ---
>
>Has anyone else received a letter stating that DISH Network will be
>transitioning all International subscriptions to a monthly billing
>cycle? What a nuisance this will be. As it is, I have had to change our
>subscriptions away monthly billing each of the last two years, and
>numerous times before that.
>
>The letter states that this is in order to "simplify our package
>offerings and keep our industry leading prices low." I don't think
>that it will work that way, in the long run.
>
>Perhaps we could protest as a group or something.
>
>
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