--- Forwarded Message from Margo Burns <[log in to unmask]> ---

>User-Agent: Microsoft-Entourage/12.23.0.091001
>Date: Wed, 17 Feb 2010 13:02:41 -0500
>Subject: Re: #9348.6 (!) Dish Network Issues
>From: Margo Burns <[log in to unmask]>
>To: Language Learning and Technology International Information Forum    
<[log in to unmask]>
>Thread-Topic: #9348.6 (!) Dish Network Issues
>Thread-Index: Acqv+2WejLrEnIcGQaKlhfry+nACmg==
>In-Reply-To: <[log in to unmask]>

I called DISH Net again: the auto recording I heard while I waited to speak
with someone informed me that we owed $31 on March 3, 2010... We are paid up
through September 25, 2010. So I had yet another conversation with an
operator there, who "fixed" it, saying it was something that had to do with
the "new system", but confirmed to me that we were paid up through Sept.
25th. She claimed to know nothing about this letter we all just got, stating
that the international packages are still billed annually, but that our
receiver fees are monthly because, in order to get the educational discount,
our "profile" in their system must be set to "monthly" (annual subscription
prices for DISH Latino: $200/educational vs. $420/commercial).  She said
that she couldn't change our receiver fee billing to annually now, because
that would set the annual billing cycle to today, instead of September 25th,
and again seemed to think that would be possible, if I called on September
25th.

-- 
Margo Burns
Director of the Language Center
St. Paul's School 
603-229-4665 (portable phone)
603-229-4666 voicemail