--- Forwarded Message from "Eduardo Lage Otero" <[log in to unmask]> ---

>Reply-To: [log in to unmask]
>From: "Eduardo Lage Otero" <[log in to unmask]>
>To: [log in to unmask]
>Subject: Blackboard support strategies
>Date: Sun, 23 Oct 2005 18:33:10 -0400

Hello:

I presume many of your institutions are using course management systems such 
as Blackboard, or
might be using it soon because of the recent merger between BlackBoard and 
WebCT ( see http://
investor.blackboard.com/phoenix.zhtml?c=177018&p=irol-newsArticle&ID=767025&high
light= 
)

At NYU we have seen a significant increase in the number of BB users 
(faculty and students) in the
past semester.Consequently, we are looking at better ways to provide 
technical and instructional
support throughout the year. If you are using one of these course management 
systems and are
involved with providing support (back-end or front-end), could you describe 
what strategies work
best for your set-up and what you would consider a support system wish-list? 
I'll be happy to
compile responses and share with the group.

Thanks much.
Cordially,
Eduardo Lage-Otero
NYU/ITS




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