--- Forwarded Message from Eduardo Lage-Otero <[log in to unmask]> ---

>Date:         Thu, 20 Oct 2005 15:47:15 -0400
>From: Eduardo Lage-Otero <[log in to unmask]>
>Subject: Blackboard support systems
>To: [log in to unmask]
>cc: Eduardo Lage-Otero <[log in to unmask]>

Hello:

I presume many of your institutions are using course management systems such as
Blackboard, or 
might be using it soon because of the recent merger between BlackBoard and WebCT
( see http://
investor.blackboard.com/phoenix.zhtml?c=177018&p=irol-newsArticle&ID=767025&high
light= )

At NYU we have seen a significant increase in the number of BB users (faculty
and students) in the 
past semester.Consequently, we are looking at better ways to provide technical
and instructional 
support throughout the year. If you are using one of these course management
systems and are 
involved with providing support (back-end or front-end), could you describe what
strategies work 
best for your set-up and what you would consider a support system wish-list?
I'll be happy to 
compile responses and share with the group.

Thanks much.
Cordially,
Eduardo Lage-Otero
NYU/ITS

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