--- Forwarded Message from James Hogg <[log in to unmask]> ---
>Date: Tue, 17 Feb 2004 09:48:10 -0500
>From: James Hogg <[log in to unmask]>
>Subject: Re: #7414.6 Dish Network (!)
>In-reply-to: <[log in to unmask]>
>To: Language Learning and Technology International Information Forum <[log in to unmask]>
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----------------- Message requiring your approval (56 lines) ------------------
Thanks Sangeetha,
I am happy I am not alone. I am procrastinating right now in calling
SonuSatellite. I never did get my call on Friday. I called yesterday
but I got no answer. Perhaps they were closed for President's Day.
When I talked with someone at HQ in Colorado, they told me what a great
deal the education prices are and what a favor they are doing for us. I
don't think they understand what great publicity (and free advertising)
it is to have their equipment and programming beamed to a "captured"
audience. By my college offering the programming, we are endorsing the
product and if the students are satisfied, they may buy it later. Dish
Network should pay us. I am very tempted to put up signs "Dish Network
Sucks" at all of the stations...
Jim
On Monday, February 16, 2004, at 05:20 PM, LLTI-Editor wrote:
> ---------------- Message requiring your approval (259 lines)
> ------------------
> Jim, and all others considering the contracting Dish Network Services,
>
> When I read Jim's account of his experience with Dish Network (his bad
> experience), I had to exclaim really loudly and share it with my
> colleague who has had to bear the brunt of dealing with Dish Network's
> confounding accounting system!!!!
> Jim's experience with Dish sounded remarkably like our experience with
> Dish Network! We have currently 11 receivers and have subscribed to 11
> International Programming packages with Dish Network and we pay an
> annual subscription rather than a monthly subscription, (because our
> university cannot disburse funds in time to handle a monthly-payment
> cycle). We have about 200 computer stations wired to receive
> International Satellite TV 24-7 (theoretically).
>
> We have had to continuously battle with Dish Network's Customer Service
> and accounting departments to sort out billing errors, incorrect
> disconnections, reconnection fees, payments being credited to wrong
> accounts after being told that we have several accounts...(and the rest
> of the details are just as in Jim's case). A letter to the VP of
> Customer Service also did not help. So these problems with Dish
> Network's accounting process have resulted in our Satellite TV
> programming being mostly unavailable rather than available for faculty
> and students (of course, the rest of the time the high speed winds in
> Michigan have turned our dishes off track!).
>
> It has been nothing but a frustrating experience for us with Dish thus
> far. AND WE DO NOT LIKE DISH NETWORK EITHER. I am exploring other
> options to Dish Network!
>
> And thanks to Jim for sharing his experience, we don't feel so 'alone'
> with our problems now :-)
>
> Sangeetha Gopalakrishnan
> ********************************************
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