--- Forwarded Message from "JEFFREY J. HAYDEN" <[log in to unmask]> ---
>Date: Tue, 15 Jan 2002 11:00:27 -1000 (HST)
>From: "JEFFREY J. HAYDEN" <[log in to unmask]>
>Subject: Caution steps when using Norton SystemWorks, AntiVirus, Utilities, etc. (fwd)
>To: LLTI-Editor <[log in to unmask]>
Greetings,
I'm passing this posting from another list along thinking someone
might be interested.
Jeffrey
? ? ? ? ? ? ? ? ? ?
Jeffrey J. Hayden
(=CD=F5=C1=FA=BE=D4/=A4=FD=C0s=BEs)
Department of East Asian Moore Hall 382
Languages and Literatures 1890 East-West Road
University of Hawai'i at Manoa Honolulu, HI 96822
eFax: 413 - 487 - 0389
[log in to unmask] http://www2.hawaii.edu/~jeffrey
The eternal quest for consistency in a haywire world will continue to
produce many oddities.
--Patrick Moran
! ! ! ! ! ! ! ! ! !
---------- Forwarded message ----------
Date: Tue, 15 Jan 2002 08:14:45 -1000
From: John Robin ALLEN <[log in to unmask]>
Since anyone reading messages sent to this list uses a computer to
do so, and since IBM compatibles (rather than Macs) are the most popular
computers in use, I would like to suggest a word of warning about a
product persons might want to use with the new XP operating system. I hav=
e
installed XP Professional and find it excellent. Its stability and its
interface are dreams come true.
However, last year's Norton SystemWorks (including AntiVirus,
Norton Utilities, etc.) from Symantec do not work with XP. Since I had
always found Norton programs very good, I upgraded to SystemWorks 2002.
That was a mistake. I understand the program works for most persons, but
certainly not for me.
Perhaps others can profit from my mistakes. I tried to install
SystemWorks it on my XP and not only would the program not install itself=
;
it also froze the operating system totally. I had to reformat my "c:"
drive and reinstall XP. Reformatting the "c:" drive wiped out all of "My
Documents". I subsequently found out a way of getting rid of the program
without completely reformatting my hard disk and reinstalling XP, but you
may not find out how to do that until it is too late.
You may not have the problems I had, but to be safe if you use XP
and want to upgrade Norton, you might want to follow these rules. Had I
known them, it would have saved me a lot of trouble and money.
1. Before installing any Norton product, be sure to back up every file yo=
u
think you may need again. Remember that the product may require you to
reformat your hard drive.
2. After you have backed up your system, try to install a friend's copy o=
f
the program. It does not require you to register it, so you can give a
test and see if it works well. If so, you can then (if you wish), buy you=
r
own copy of the program.
3. Be sure not only to install a test version of the program but also
update your virus definitions on line. My copy appeared to work until I
updated my AntiVirus, and then the system froze.
4. Do not expect to get any help from Symantec or Norton if you have
problems. The package gives you a web address where you can handle
returns, but that address does not handle returns. According to the
description of the site, if you return a product you have to pay postage
and taxes. There is no indication about how long it will take to get some
of your money back for a defective product, but since the site does not
handle returns, the site is irrelevant. The site only gives menu choices
about what doesn't work and then points you to a database of error
messages. Since not even Windows worked for me after installing Norton,
the site was useless, either for trying to get a return or for solving th=
e
problem.
5. You can post a message to Symantec explaining the problem, but don't
expect any reply.
6. There are phone numbers by which you can call Symantec and pay for
help, but I have been unsuccessful in getting anything but a busy signal
from them.
I have used Norton products for years and found them to be
excellent. Apparently that is no longer the case.
John Robin ALLEN
University of Manitoba
E-Mail: [log in to unmask]
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