--- Forwarded Message from "Timothy Pope" <[log in to unmask]> ---

>From: "Timothy Pope" <[log in to unmask]>
>To: "Language Learning and Technology International Information Forum"                         <[log in to unmask]>
>References: <[log in to unmask]>
>Subject: Re: #5459.1 Tandberg experiences?
>Date: Thu, 3 Feb 2000 09:46:00 -0700

------------------
We have a Tandberg IS-11 lab that was installed in 1996 and expanded to 35
positions in 1999. Integrated with it is the CSSnet system. The IS-11
equipment works fine. The CSSnet has only ever been half operational and we
still have no idea how or even whether certain features we were promised
really function. We cannot say if the system is incompatible with the
browser or QuickTime or anything else. All we know is that the CSSnet should
be controllable by the Tandberg MCC software as well as by the hardware
button panel. Tandberg has so far been unable to find us a CSSnet manual, or
even a reference in the MCC manual to the CSSnet. Software control of the
CSSnet is essential for proper integration of the hardware and software
systems. It is inconvenient when the only way to cancel the action of a
mouse click is to have to lean over past the computer to press a hardware
button.
We would dearly like to know if anyone else has faced this problem and
solved it.
Tim Pope
Department of Modern Languages
The University of Lethbridge
[log in to unmask]

----- Original Message ----- > From: LLTI-Editor
[SMTP:[log in to unmask]]
> Sent: Thursday, January 27, 2000 4:20 PM
> To:   [log in to unmask]
> Subject:      #5459 Tandberg experiences?
>
> --- Forwarded Message from "Benjamin J. Kloda" <[log in to unmask]> ---
>
> >User-Agent: Microsoft Outlook Express Macintosh Edition - 5.01 (1630)
> >Date: Thu, 27 Jan 2000 16:09:49 -0500
> >Subject: Tandberg experiences?
> >From: "Benjamin J. Kloda" <[log in to unmask]>
> >To: <[log in to unmask]>
>
> I would like any information about experience dealing with Tandberg and
> the
> quality of their customer service.  We are a private high school, but I
> would love to hear from everyone who has a Tandberg setup (especially a
> Prisma system like ours).  Also, if anyone has an opinion on their
> extended
> warranty program, that would be useful as well.
>
> Also, I have been told by our coordinator that QuickTime 3.0 and later is

> completely incompatible with Prisma and CSSNet, and he has also said that
> Netscape 4.X/IE 4.X and later will conflict with the system as well.  Is
> this true?  I don't see how this could be true.
>
> Any reponses on and/or off list would be appreciated.
>
> Benjamin Kloda
>
> --
> Benjamin J. Kloda
> St. Johnsbury Academy
> 1000 Main Street
> St. Johnsbury, VT 05819
> (802) 748-2025
> [log in to unmask]